FAQ / Contact

Product Overview:

Prints take 2-3 weeks to be shipped, though we strive to get orders out as quickly as possible, all prints are made to order. 

Returns:

Returns are not accepted under any circumstance for non-damaged goods. If an item has been damaged in transit please email photos of the damaged wares and a replacement will be shipped out. 

Shipping: 

Fulfillment for in stock product will generally ship within 1-2 business days of order placement. Order processing time may be extended during major holidays.

Customers will receive a tracking number by email as soon as their parcel ships. Buyer is responsible for providing an additional shipping payment if items are returned due to an inaccurate shipping address or if the parcel is unclaimed and returned for any reason. If you receive a "Delivered" notification email but your parcel has not arrived, please contact your local post office or USPS via usps.com.

Please note, due to so many variables being out of our control, once your order leaves our warehouse we cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded. If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for more information.

Address Updates

If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible. We will only be able to update the address if the package has not yet shipped and we cannot make any guarantees!

My order was returned to sender, what can be done?

If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (less the shipping costs) to the original method of payment.

Orders lost in transit:

Unfortunately with so many variables out of our control, once an item is picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier. Please contact your local post office for help if you suspect your order has been lost or stolen.

I received the wrong item or am missing part of my order. What can be done?

If you receive an incorrect item or are missing an item in your order, please know that this is very rare and we are so sorry! If this happens to you please contact us as soon as possible and we will get you taken care of.

Customer Service:

To contact us about your order please email info@stephanie-jean.com

Commission Inquiries: 

Email your project to stephaniejean@stephanie-jean.com with your budget and time frame and I would be happy to go over it with you! 

All products on this website are sole property of, and created by, Stephanie Jean.